Login issues can be caused by a great number of possible causes, and are quite tricky to locate most of the time. There’s gonna a bit more text here for you to go through, but it is very important for you to know what you’re doing, so you don’t end up deleting data you want to keep. Majority of those issues have an underlying factor that can be accessed by the user and resolved in a matter of few clicks or touch gestures.
The number one reason for something not working with Easel is the browser - regardless of the platform or the operating system, they all share a common way of processing data. In order to eliminate the browser as the possible culprit, please leave everything as is (in the browser you’re using to log into Easel at the moment of the issue at hand) and simply try to log in from a different one. If it works - hooray! We have that out of the way, and step 2 can wait until you’ve finished whatever it is that you wanted to work on with Easel. If it doesn’t, read on!
Next suspect - browser cache. A cache is a repository for stored data that is used to expedite the process of retrieving data. There are several types of caches, including webpage caches, hardware caches, software caches and memory caches. Caches are used to speed up a process so that data does not have to be recomputed or fetched from its original location and, therefore, saves time. Internet browsers use caching to store HTML web pages by storing a copy of visited pages and then using that copy to render when you re-visit that page. If the date on the page is the same date as the previously stored copy, then the computer uses the one on your hard drive rather than re-downloading it from the internet.
So, what you need to do, is clear the cache. Usually, “Ctrl”+”Shift”+”Delete” (if you’re on a Mac, use “Command” instead of “Ctrl”) does the job. If it doesn’t - depending on your device setup, here’s what you need to do:
If all else fails, write to us, at firstname.lastname@example.org - we’ll personally take care of it!